AIME Store Customer Information

Delivery Information

All orders are shipped using either Hermes or Royal Mail, both domestic and international.  

All orders are shipped via a tracked service, tracking number will be included in your order dispatch email. If you have purchased products from different brands, please be aware that whilst you have been issued with one order number, products are sent directly from the designer and therefore may arrive at different times. In such instance you will be provided with the correct amount of tracking numbers. If you have any queries about the status of your order please do email us at aimemag@outlook.com.

Shipping Costs

Shipping costs vary based on products, please see below:

Jewellery: 

UK: Free Shipping  

Europe: £9 

Z1 (North America, Africa, Middle East, South East Asia, etc): £11 

Z2 (Australia, NZ, Fiji, etc): £12 

Z3 USA: £11 

Magazine:

UK: £3

Europe: £9.50 

Z1 (North America, Africa, Middle East, South East Asia, etc): £11 

Z2 (Australia, NZ, Fiji, etc): £12

Z3 USA: £11

Delivery Information 

Please allow 5-7 working days for UK orders as some items are made to order.

International orders can take up to 15 days. 

Returns & Exchanges

 

Laugahey

Due to hygiene, earrings are non-refundable and cannot be exchanged.

Thiago Silver Jewellery

Thiago Silver Jewellery is made to order and therefore is non-refundable and cannot be exchanged.

The Classics Collection

Due to the fragile nature of pieces in The Classics Collection, we cannot except returns. We cannot guarantee that senders will package items correctly. However returns will be

accepted via physical drop off, please get in touch.

Mon Cher Moi

We are happy to refund or exchange any unwanted items if we receive them within 14 days from date of receipt. All items must be returned in new condition and must be in the original packaging. Please insert a copy of the proof of purchase (confirmation email) inside the packaging. If you would like to return an order please get in touch at aimemag@outlook.com first.  

All postage costs for returns must be paid for by the customer, unless items arrive faulty/damaged. Any tax charges/duties on delivery may be held at customs. We will not cover these fees and you will need to contact your courier. If you return items from outside the UK and the incur tax charges and duties upon arrival to the UK, these charges will be deducted from you refund amount.  

 

All returns should be returned to: 

M. Ntambwe 

C/O AIME  

4A Balham Station Road, 

London, 

SW12 9SG 

Sizing Information

Thiago Silver Rings:

Circumference (mm)

Ring Size

F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
44.2
45.5
46.8
48.0
48.7
50.0
51.2
52.5
53.8
55.1
56.3
57.6
58.9
60.2
61.4
62.7
64.0
65.3
66.6
67.8
68.5
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